Frequently Asked Questions
Crim Checks
This means you have no case waiting trial or previous criminal convictions.
Candidates are only required to capture their fingerprints and that’s the information they should share with the person assisting them, KTO is responsible for the payment.
This means you have a possible case waiting trial or previous criminal conviction. The check will be further processed by the SAPS. A second report will be sent to you within 10 to 15 working days. In some cases, it may take longer.
Criminal reports are password protected, to open the PDF is the candidates Date Of Birth (DOB), password format YYYY/MM/DD
Qualifications
Short courses are generally not aligned to a specific NQF level, unless they are accredited by an approved body such as SAQA or a SETA. Verification results will indicate whether the short course is accredited and, if applicable, the associated NQF level.
Email notifications are automatically sent to the registered email address used as the username on the portal. Notifications cannot be redirected to an alternative email address. If a different email is required, a new user account must be registered.
Please ensure that:
- Your registered email address is correct
- Emails from the system are not going to your spam or junk folder
- Your mailbox is not full
If the issue persists, please contact support@kto.co.za for assistance.
Verifications / General
No, a signed consent form with all the questions is completed and signed by the candidate should be provided and uploaded on the J-Cred portal, an incomplete consent form will be rejected. You will need to create a new request on the portal.
Please check your network connectivity first, thereafter, refresh your page. If the error message persists, please contact our support desk at support@kto.co.za
We understand that applications are urgent and make every effort to expedite processes as quickly as we can. Continue to check the online platform for updates on your verifications every 24 hours to track its progress. Please note some institutions may take longer than others, but rest assured that our verifications agents are working aggressively to complete your verification.
Depending on your request, there are requests that are real-time for example – ID verifications, Credit Checks, Fraud Check and dome institutions KTO is affiliated with. Kindly contact sales@ kto.co.za and our friendly consultants will walk you through our service offering and turn around time.
We only verify reports, we do not advise service providers on which candidate is a “good hire”, we can though recommend the different psychometric assessments we provide at a cost to better evaluate if the candidate is hireable.
Yes, you should, however if you did not notification a, please contact our support staff at support@kto.co.za
Fraud checks in South Africa can only be done with a valid identity number (ID) number. We are looking into using passport numbers for fraud checks in the near future.
You can reset passwords by selecting “forgot your password?” on the login page. Alternatively, if you strongly believe the password and username are both correct, please contact support@kto.co.za for assistance.
If you cannot reset the password, please contact support@kto.co.za for assistance.
All portal active users are register with an email address, which is used as the username. All verifications submissions per user, are linked to their account by username, example., email address. Individual and Applicant users cannot change their username/email address and would instead have to register again with the new email address.
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