---
title: "Before You Send an e-Consent Request"
description: "Before sending e-Consent, make sure the candidate details and selected checks are correct. A rushed consent request creates avoidable follow-up later. ## Check before sending - Correct first name and surname - Correct ID number or passport number - Correct…"
url: "https://j-cred.co.za/zh/helpcenter/before-you-send-an-e-consent-request/"
updated: "2026-03-30"
category: "e-Consent"
---

# Before You Send an e-Consent Request

Before sending e-Consent, make sure the candidate details and selected checks are correct. A rushed consent request creates avoidable follow-up later.

## Check before sending

- Correct first name and surname
- Correct ID number or passport number
- Correct mobile number and email address
- The right set of checks requiring consent
- Internal records showing why the consent request is being sent

**Tip:** Only send the consent request once you are satisfied that the candidate details and intended checks are correct.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.