---
title: Before You Submit a Credit Search
description: "Credit-related searches should be approached carefully because they are tied to prescribed purpose rules and can materially affect individuals. ## Before you submit - Make sure you have selected the correct prescribed purpose. - Use the correct internal reference or…"
url: "https://j-cred.co.za/zh/helpcenter/before-you-submit-a-credit-search/"
updated: "2026-03-30"
category: "Real-Time Searches"
---

# Before You Submit a Credit Search

Credit-related searches should be approached carefully because they are tied to prescribed purpose rules and can materially affect individuals.

## Before you submit

- Make sure you have selected the correct prescribed purpose.
- Use the correct internal reference or case number.
- Confirm that any required consent is in place where applicable.
- Double-check the identity details before submission.
- Understand whether your workflow is for consumer credit, business credit, bank account verification, or another bureau-specific outcome.

**Important:** If the purpose changes, do not reuse the original result. Run a new search with the correct purpose.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.