---
title: Client Admin Handover Checklist
description: "When a new client administrator takes over responsibility for J-Cred, a short handover checklist can prevent a lot of confusion. ## Recommended handover points - Which users currently have access - Which services are approved for the organisation - What…"
url: "https://j-cred.co.za/zh/helpcenter/client-admin-handover-checklist/"
updated: "2026-03-30"
category: "Glossary & Admin"
---

# Client Admin Handover Checklist

When a new client administrator takes over responsibility for J-Cred, a short handover checklist can prevent a lot of confusion.

## Recommended handover points

- Which users currently have access
- Which services are approved for the organisation
- What internal reference rules the team uses
- Which workflows the team uses most often
- How support requests are usually escalated
- What recurring issues or delays the team has already encountered
- Who the internal decision-maker is for disputes and complaints

**Best practice:** Do not hand over only credentials. Hand over working context.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.