---
title: Common Login Problems and How to Fix Them
description: "Most login problems are simple and can be resolved quickly with a few checks. ## Check these first - Make sure you are using the email address that was registered during onboarding. - Check that Caps Lock is off before…"
url: "https://j-cred.co.za/zh/helpcenter/common-login-problems-and-how-to-fix-them/"
updated: "2026-03-30"
category: Account Access
---

# Common Login Problems and How to Fix Them

Most login problems are simple and can be resolved quickly with a few checks.

## Check these first

- Make sure you are using the email address that was registered during onboarding.
- Check that Caps Lock is off before entering your password.
- Use the password reset flow if you are not sure that your password is correct.
- Try signing in again in a fresh browser tab or incognito window.
- Clear browser cache and cookies if the page is not behaving normally.

**Security:** Use your own account only and never share login details with another user.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.