---
title: "Common Reasons a Multi-Search May Fail or Be Rejected"
description: "A Multi-Search can fail in full or in part for the same kinds of reasons that affect individual searches: incorrect data, invalid combinations, or incomplete information. ## Common reasons - Incorrect ID number or identity details - A selected search…"
url: "https://j-cred.co.za/zh/helpcenter/common-reasons-a-multi-search-may-fail-or-be-rejected/"
updated: "2026-03-30"
category: "Multi-Search"
---

# Common Reasons a Multi-Search May Fail or Be Rejected

A Multi-Search can fail in full or in part for the same kinds of reasons that affect individual searches: incorrect data, invalid combinations, or incomplete information.

## Common reasons

- Incorrect ID number or identity details
- A selected search within the batch requiring information that was not provided
- A manual or downstream search not completing successfully
- A consent or purpose issue affecting one of the checks
- A search-specific rejection inside the overall batch

**Tip:** If several items fail, review the common subject details first before retrying one by one.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.