---
title: How Client Admins Can Use the Document Tracker Better
description: "Client administrators often have wider visibility than standard users, which makes the Document Tracker a useful coordination tool. ## How admins can use it well - Monitor all requests across the organisation, not only individual submissions. - Spot requests that…"
url: "https://j-cred.co.za/zh/helpcenter/how-client-admins-can-use-the-document-tracker-better/"
updated: "2026-03-30"
category: Document Requests
---

# How Client Admins Can Use the Document Tracker Better

Client administrators often have wider visibility than standard users, which makes the Document Tracker a useful coordination tool.

## How admins can use it well

- Monitor all requests across the organisation, not only individual submissions.
- Spot requests that remain Open or In Progress for longer than expected.
- Help users improve how they label references and submit details.
- Reduce duplicate requests by checking the tracker before a team member resubmits.
- Use tracker visibility to support internal reporting and follow-up.

**Best practice:** A strong client admin uses the tracker to improve coordination, not only to check status.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.