---
title: How to Handle Complaints, Disputes, and Challenged Information
description: "## If a result looks wrong If you believe a result is incorrect, or if a consumer disputes the accuracy of information, do not treat the information as confirmed. ## What to do 1. Log a support request or dispute.…"
url: "https://j-cred.co.za/zh/helpcenter/how-to-handle-complaints-disputes-and-challenged-information/"
updated: "2026-03-30"
category: "Support & Troubleshooting"
---

# How to Handle Complaints, Disputes, and Challenged Information

## If a result looks wrong

If you believe a result is incorrect, or if a consumer disputes the accuracy of information, do not treat the information as confirmed.

## What to do

1. Log a support request or dispute.
2. Include the Search ID.
3. Include your internal reference or case number.
4. Provide a clear description of the concern.
5. Attach supporting documentation where available.

## Complaints

If you are unhappy with service delivery, you can lodge a complaint using the complaints contact provided by J-Cred and include your ticket or Search ID together with a clear description of the concern.

Complaints email: [complaints@kto.co.za](mailto:complaints@kto.co.za)

**Important:** Do not attempt to work around dispute handling by re-running searches to obtain the same information without proper review.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), or call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT.