---
title: "How to Prepare Your Team Before They Use J-Cred"
description: "A good rollout starts before people begin clicking through the platform. Teams work better when access, purpose, and support expectations are already clear. ## What to prepare - Identify which users need access and what they are expected to do.…"
url: "https://j-cred.co.za/zh/helpcenter/how-to-prepare-your-team-before-they-use-j-cred/"
updated: "2026-03-30"
category: Getting Started
---

# How to Prepare Your Team Before They Use J-Cred

A good rollout starts before people begin clicking through the platform. Teams work better when access, purpose, and support expectations are already clear.

## What to prepare

- Identify which users need access and what they are expected to do.
- Decide who in your team will act as the first internal point of contact for questions.
- Agree on how internal references or case numbers will be captured consistently.
- Remind users that consent must be obtained where required and linked to the relevant record.
- Explain that older reports may not remain viewable in the portal, so Search IDs and references should be kept properly.

**Best practice:** The stronger your internal readiness, the fewer support issues you create for yourself later.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.