---
title: "How to Protect Your J-Cred Account"
description: "Your J-Cred account is part of your organisation's security and compliance posture. Protecting it is a basic responsibility, not only a technical preference. ## Protect your account by - Keeping your password private - Using your own account only -…"
url: "https://j-cred.co.za/zh/helpcenter/how-to-protect-your-j-cred-account/"
updated: "2026-03-30"
category: "Compliance & Responsible Use"
---

# How to Protect Your J-Cred Account

Your J-Cred account is part of your organisation's security and compliance posture. Protecting it is a basic responsibility, not only a technical preference.

## Protect your account by

- Keeping your password private
- Using your own account only
- Logging out when you finish, especially on shared devices
- Avoiding public or unsecured computers where possible
- Reporting suspected unauthorised access quickly

**Do not:** Share your login details with colleagues or use shared accounts.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.