---
title: How to Reset Your Password
description: "## If you forgot your password 1. Open the Forgot Password page from the J-Cred login screen. 2. Enter the email address linked to your J-Cred account. 3. Click Send. 4. Check your inbox and spam or junk folder. 5.…"
url: "https://j-cred.co.za/zh/helpcenter/how-to-reset-your-password/"
updated: "2026-03-30"
category: Account Access
---

# How to Reset Your Password

## If you forgot your password

1. Open the Forgot Password page from the J-Cred login screen.
2. Enter the email address linked to your J-Cred account.
3. Click Send.
4. Check your inbox and spam or junk folder.
5. Open the reset email and follow the link.
6. Create and confirm your new password.

## Common issues

- Make sure you are using the exact email registered on your account
- Check that Caps Lock is off
- Check spam or junk mail if the reset email does not appear
- Clear browser cache or try an incognito window if the page does not load

**Important:** Use a strong password and do not reuse passwords across shared or public systems.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), or call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT.