---
title: How to View or Download a Completed Document Request
description: "## Accessing a completed request 1. Open the Document Tracker. 2. Locate the request with a Completed status. 3. Use the action menu for that request. 4. Choose View to open it or Download to save it. ## Why this…"
url: "https://j-cred.co.za/zh/helpcenter/how-to-view-or-download-a-completed-document-request/"
updated: "2026-03-30"
category: Document Requests
---

# How to View or Download a Completed Document Request

## Accessing a completed request

1. Open the Document Tracker.
2. Locate the request with a Completed status.
3. Use the action menu for that request.
4. Choose View to open it or Download to save it.

## Why this matters

Document Request reports are treated differently from many normal search reports. Once uploaded, they can remain available after completion.

**Important:** Use a meaningful internal reference when submitting requests so completed items are easier to find later.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), or call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT.