---
title: "J-Cred Terms You Should Know"
description: "A few key terms appear again and again in J-Cred. Understanding them makes the platform easier to use correctly. ## Core terms - Search ID: the unique identifier for a search. - Reference / Case Number: your organisation's internal reason…"
url: "https://j-cred.co.za/zh/helpcenter/j-cred-terms-you-should-know/"
updated: "2026-03-30"
category: "Glossary & Admin"
---

# J-Cred Terms You Should Know

A few key terms appear again and again in J-Cred. Understanding them makes the platform easier to use correctly.

## Core terms

- Search ID: the unique identifier for a search.
- Reference / Case Number: your organisation's internal reason or case label for the activity.
- Prescribed Purpose: the reason the search is being performed.
- Real-time search: a search that returns immediately after submission.
- Manual or document request: a request that requires manual processing or external confirmation.
- e-Consent: a digital workflow that allows a candidate to review and sign consent.
- Dispute / challenged information: information a consumer believes is incorrect and that should not be treated as confirmed while under review.

**Tip:** Teaching these terms to new users early reduces avoidable confusion later.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.