---
title: Reports, Viewability, and Why Search IDs Matter
description: "## Why Search IDs matter Every search generates a Search ID. This should be retained together with your internal reference or case number. ## Why this is important - It supports audit readiness - It helps with support follow-up -…"
url: "https://j-cred.co.za/zh/helpcenter/reports-viewability-and-why-search-ids-matter/"
updated: "2026-03-30"
category: Platform Basics
---

# Reports, Viewability, and Why Search IDs Matter

## Why Search IDs matter

Every search generates a Search ID. This should be retained together with your internal reference or case number.

## Why this is important

- It supports audit readiness
- It helps with support follow-up
- It makes it easier to trace what was done and why
- It helps when a report is no longer directly viewable in the portal

## Viewability reminder

Standard search reports may not remain viewable in the portal indefinitely. In the user guide, older reports are highlighted as subject to viewability limits, with 72-hour viewability noted as an important rule for recent report access.

Document Request reports are treated differently and can remain available after upload.

**Important:** Use export options where needed and keep your own clean internal records.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), or call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT.