---
title: Understanding Document Tracker Statuses
description: "## What the Document Tracker shows The Document Tracker helps you view and manage manual requests submitted through the platform. ## Typical statuses - Open - the request has been submitted and is waiting to be processed - In Progress…"
url: "https://j-cred.co.za/zh/helpcenter/understanding-document-tracker-statuses/"
updated: "2026-03-30"
category: Document Requests
---

# Understanding Document Tracker Statuses

## What the Document Tracker shows

The Document Tracker helps you view and manage manual requests submitted through the platform.

## Typical statuses

- Open - the request has been submitted and is waiting to be processed
- In Progress - the request is actively being worked on
- Completed - the report is ready for viewing or download
- Rejected - the request could not be completed as submitted

## What to do with each status

- Open: check that the request was submitted correctly and allow normal processing time
- In Progress: monitor for completion and avoid duplicate submissions
- Completed: open or download the report
- Rejected: read the reason and correct the issue before resubmitting

**Important:** Client Admin users may have broader visibility across requests submitted by users in their organisation.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), or call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT.