---
title: "Understanding e-Consent Statuses and Reminders"
description: "## Where to view status Use the e-Consent History page to monitor the current status of consent requests that have been sent. ## Common statuses - Pending - the request has been sent and is awaiting candidate action - Signed…"
url: "https://j-cred.co.za/zh/helpcenter/understanding-e-consent-statuses-and-reminders/"
updated: "2026-03-30"
category: "e-Consent"
---

# Understanding e-Consent Statuses and Reminders

## Where to view status

Use the e-Consent History page to monitor the current status of consent requests that have been sent.

## Common statuses

- Pending - the request has been sent and is awaiting candidate action
- Signed - the candidate accepted, signed, and submitted the consent
- Rejected - the candidate rejected the consent request

## Helpful actions

- Send a reminder when a request stays pending
- Download the signed copy when the status is Signed
- Review the result and next step when the status is Rejected

**Important:** Do not proceed with consent-required activity unless consent has been properly obtained.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), or call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT.