---
title: "Understanding Multi-Search Statuses, Reports, and Re-Try"
description: "## What the history page shows The Multi-Search history page gives you a high-level view of each grouped submission and lets you drill down into the individual checks inside it. ## Common statuses - Completed - all searches in the…"
url: "https://j-cred.co.za/zh/helpcenter/understanding-multi-search-statuses-reports-and-retry/"
updated: "2026-03-30"
category: "Multi-Search"
---

# Understanding Multi-Search Statuses, Reports, and Re-Try

## What the history page shows

The Multi-Search history page gives you a high-level view of each grouped submission and lets you drill down into the individual checks inside it.

## Common statuses

- Completed - all searches in the batch have completed successfully
- Partially Completed - some searches are complete while others are still pending or failed
- Pending - the grouped workflow is still processing
- Failed - an individual search did not complete successfully
- Rejected - an individual search could not proceed as submitted

## Available actions

- View a single report
- View a combined grouped report where available
- Use Re-Try for individual failed or rejected searches where appropriate

**Important:** If several searches fail or are rejected, first check the accuracy of the information entered before trying again.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), or call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT.