---
title: What Approved and Onboarded Means
description: "J-Cred is not a public sign-up platform. Users are added through an approval and onboarding process before they can register and sign in. ## What this usually means - Your organisation has been approved to use specific services. - Your…"
url: "https://j-cred.co.za/zh/helpcenter/what-approved-and-onboarded-means/"
updated: "2026-03-30"
category: Getting Started
---

# What Approved and Onboarded Means

J-Cred is not a public sign-up platform. Users are added through an approval and onboarding process before they can register and sign in.

## What this usually means

- Your organisation has been approved to use specific services.
- Your user profile has been created with a role and permitted access level.
- You should receive onboarding communication with instructions for registration or password setup.
- Some search types may only become available after administrator approval or training.

**Important:** If you believe you should have access but you have not received onboarding communication, contact your client administrator or support.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.