---
title: What Challenged Information Means
description: "Challenged information refers to information that a consumer disputes as incorrect. In these cases, the information should not simply be treated as settled or confirmed. ## What this means in practice - Do not treat the disputed information as final.…"
url: "https://j-cred.co.za/zh/helpcenter/what-challenged-information-means/"
updated: "2026-03-30"
category: "Support & Troubleshooting"
---

# What Challenged Information Means

Challenged information refers to information that a consumer disputes as incorrect. In these cases, the information should not simply be treated as settled or confirmed.

## What this means in practice

- Do not treat the disputed information as final.
- Log a dispute or support request properly.
- Include the Search ID and internal reference.
- Be ready to provide supporting documentation if requested.
- Wait for the review process rather than trying to force certainty yourself.

**Important:** Disputed items may be treated as under investigation while they are being resolved.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.