---
title: What Counts as a Document Request
description: "## When to use a Document Request A Document Request is used when a verification cannot be completed automatically in real time and needs manual processing or external confirmation. ## Examples of Document Requests - Qualifications - Employment references -…"
url: "https://j-cred.co.za/zh/helpcenter/what-counts-as-a-document-request/"
updated: "2026-03-30"
category: Document Requests
---

# What Counts as a Document Request

## When to use a Document Request

A Document Request is used when a verification cannot be completed automatically in real time and needs manual processing or external confirmation.

## Examples of Document Requests

- Qualifications
- Employment references
- Criminal checks
- Psychometric assessments
- Driver's licence verification
- Citizenship verification
- SARS tax clearance verification
- Vehicle reports
- Public servant checks
- Work or asylum permits

You submit the request in the platform, it is picked up for processing, and the verified report is returned once complete.

**Important:** Provide accurate details and a meaningful reference to reduce delays or rejection.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), or call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT.