---
title: "What the Candidate Needs Before Opening e-Consent"
description: "Candidates respond better to e-Consent when they already understand what it is for and what information they will need. ## Helpful preparation - Tell the candidate to look out for the e-Consent email or link. - Ask them to keep…"
url: "https://j-cred.co.za/zh/helpcenter/what-the-candidate-needs-before-opening-e-consent/"
updated: "2026-03-30"
category: "e-Consent"
---

# What the Candidate Needs Before Opening e-Consent

Candidates respond better to e-Consent when they already understand what it is for and what information they will need.

## Helpful preparation

- Tell the candidate to look out for the e-Consent email or link.
- Ask them to keep their ID number or passport number ready.
- Explain that they may be asked to review and accept or reject listed searches.
- If qualifications are part of the checks, advise them to prepare those details too.
- Remind them that they will need to sign the consent using one of the available signature methods.

**Tip:** Good candidate preparation can reduce delays and unnecessary rejection of valid consent requests.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.