---
title: When Consent Records Must Be Kept
description: "Where consent is required for a check or purpose, the consent record must not be treated as a temporary formality. It should be retained and linked properly to the relevant record. ## What good practice looks like - Consent is…"
url: "https://j-cred.co.za/zh/helpcenter/when-consent-records-must-be-kept/"
updated: "2026-03-30"
category: "Compliance & Responsible Use"
---

# When Consent Records Must Be Kept

Where consent is required for a check or purpose, the consent record must not be treated as a temporary formality. It should be retained and linked properly to the relevant record.

## What good practice looks like

- Consent is obtained before the relevant search proceeds.
- Consent is linkable to the Search ID and internal reference.
- Consent details are clear enough to support audit and compliance review.
- Teams know which checks require consent and which do not.

**Important:** Searches that need consent should not be treated as if consent were optional or implied.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.