---
title: "Why a Candidate May Reject e-Consent"
description: "A rejected e-Consent does not always mean the process has failed permanently. It often means the candidate is unsure, disagrees with the listed checks, or needs clarification. ## Common reasons for rejection - The candidate does not understand why the…"
url: "https://j-cred.co.za/zh/helpcenter/why-a-candidate-may-reject-e-consent/"
updated: "2026-03-30"
category: "e-Consent"
---

# Why a Candidate May Reject e-Consent

A rejected e-Consent does not always mean the process has failed permanently. It often means the candidate is unsure, disagrees with the listed checks, or needs clarification.

## Common reasons for rejection

- The candidate does not understand why the checks are being requested.
- The candidate believes the details are incorrect.
- The candidate is not ready to proceed yet.
- The candidate does not agree with one or more of the listed checks.

**What to do next:** Review the reason if one was provided, clarify the process with the candidate, and only resend when the issue has been addressed.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.