---
title: Why a Document Request May Be Rejected
description: "A rejected document request usually means the information supplied was not sufficient, valid, or aligned to the request type. ## Common reasons - Incorrect or incomplete subject details - Wrong request type selected - Missing information needed to process the…"
url: "https://j-cred.co.za/zh/helpcenter/why-a-document-request-may-be-rejected/"
updated: "2026-03-30"
category: Document Requests
---

# Why a Document Request May Be Rejected

A rejected document request usually means the information supplied was not sufficient, valid, or aligned to the request type.

## Common reasons

- Incorrect or incomplete subject details
- Wrong request type selected
- Missing information needed to process the request
- Consent-related requirements not being met where applicable
- The information supplied not matching the intended verification route

**What to do next:** Read the rejection reason carefully, correct the issue, and submit again only when the information is ready.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.