---
title: "Why You Should Not Work Around a Dispute by Re-Running a Search"
description: "If information is under dispute, re-running the same search is not an acceptable shortcut around the review process. ## Why this matters - It does not resolve the underlying dispute. - It can create the false impression that repeated searching…"
url: "https://j-cred.co.za/zh/helpcenter/why-you-should-not-work-around-a-dispute-by-re-running-a-search/"
updated: "2026-03-30"
category: "Support & Troubleshooting"
---

# Why You Should Not Work Around a Dispute by Re-Running a Search

If information is under dispute, re-running the same search is not an acceptable shortcut around the review process.

## Why this matters

- It does not resolve the underlying dispute.
- It can create the false impression that repeated searching equals confirmation.
- It weakens the proper handling of challenged information.
- It may create unnecessary compliance and support problems.

**Correct approach:** Use the dispute and support path, not repeated re-searching, when accuracy is being challenged.

**Need help?** Email [support@kto.co.za](mailto:support@kto.co.za) or [support@j-cred.co.za](mailto:support@j-cred.co.za), call [+27 10 224 0589](tel:+27102240589) during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.