{"id":3747,"date":"2026-03-31T00:19:08","date_gmt":"2026-03-30T22:19:08","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/how-to-reset-your-password\/"},"modified":"2026-03-31T00:19:08","modified_gmt":"2026-03-30T22:19:08","password":"","slug":"how-to-reset-your-password","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/how-to-reset-your-password\/","title":{"rendered":"How to Reset Your Password"},"content":{"rendered":"<h2>If you forgot your password<\/h2>\n<ol>\n<li>Open the Forgot Password page from the J-Cred login screen.<\/li>\n<li>Enter the email address linked to your J-Cred account.<\/li>\n<li>Click Send.<\/li>\n<li>Check your inbox and spam or junk folder.<\/li>\n<li>Open the reset email and follow the link.<\/li>\n<li>Create and confirm your new password.<\/li>\n<\/ol>\n<h2>Common issues<\/h2>\n<ul>\n<li>Make sure you are using the exact email registered on your account<\/li>\n<li>Check that Caps Lock is off<\/li>\n<li>Check spam or junk mail if the reset email does not appear<\/li>\n<li>Clear browser cache or try an incognito window if the page does not load<\/li>\n<\/ul>\n<p><strong>Important:<\/strong> Use a strong password and do not reuse passwords across shared or public systems.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, or call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT.<\/p>","protected":false},"excerpt":{"rendered":"<p>If you forgot your password Open the Forgot Password page from the J-Cred login screen. Enter the email address linked to your J-Cred account. Click Send. Check your inbox and spam or junk folder. Open the reset email and follow the link. Create and confirm your new password. Common issues Make sure you are using the exact email registered on your account Check that Caps Lock is off Check spam or junk mail if the reset email does not appear Clear browser cache or try an incognito window if the page does not load Important: Use a strong password and do not reuse passwords across shared or public systems. Need help? Email support@kto.co.za or support@j-cred.co.za, or call +27 10 224 0589 during 9AM to 5PM CAT.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[17],"doc_tag":[],"class_list":["post-3747","docs","type-docs","status-publish","hentry","doc_category-account-access"],"blocksy_meta":[],"year_month":"2026-07","word_count":128,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Account Access","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/account-access\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3747"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3747\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3747"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3747"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}