Every search generates a Search ID. This should be retained together with your internal reference or case number.<\/p>\n
Standard search reports may not remain viewable in the portal indefinitely. In the user guide, older reports are highlighted as subject to viewability limits, with 72-hour viewability noted as an important rule for recent report access.<\/p>\n
Document Request reports are treated differently and can remain available after upload.<\/p>\n
Important:<\/strong> Use export options where needed and keep your own clean internal records.<\/p>\n Need help?<\/strong> Email support@kto.co.za<\/a> or support@j-cred.co.za<\/a>, or call +27 10 224 0589<\/a> during 9AM to 5PM CAT.<\/p>","protected":false},"excerpt":{"rendered":" Why Search IDs matter Every search generates a Search ID. This should be retained together with your internal reference or case number. Why this is important It supports audit readiness It helps with support follow-up It makes it easier to trace what was done and why It helps when a report is no longer directly viewable in the portal Viewability reminder Standard search reports may not remain viewable in the portal indefinitely. In the user guide, older reports are highlighted as subject to viewability limits, with 72-hour viewability noted as an important rule for recent report access. Document Request reports are treated differently and can remain available after upload. Important: Use export options where needed and keep your own clean internal records. Need help? Email support@kto.co.za or support@j-cred.co.za, or call +27 10 224 0589 during 9AM to 5PM CAT.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[18],"doc_tag":[],"class_list":["post-3750","docs","type-docs","status-publish","hentry","doc_category-platform-basics"],"blocksy_meta":[],"year_month":"2026-05","word_count":141,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Platform Basics","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/platform-basics\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3750"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3750\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3750"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3750"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}