{"id":3760,"date":"2026-03-31T00:19:08","date_gmt":"2026-03-30T22:19:08","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/what-counts-as-a-document-request\/"},"modified":"2026-03-31T00:19:08","modified_gmt":"2026-03-30T22:19:08","password":"","slug":"what-counts-as-a-document-request","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/what-counts-as-a-document-request\/","title":{"rendered":"What Counts as a Document Request"},"content":{"rendered":"<h2>When to use a Document Request<\/h2>\n<p>A Document Request is used when a verification cannot be completed automatically in real time and needs manual processing or external confirmation.<\/p>\n<h2>Examples of Document Requests<\/h2>\n<ul>\n<li>Qualifications<\/li>\n<li>Employment references<\/li>\n<li>Criminal checks<\/li>\n<li>Psychometric assessments<\/li>\n<li>Driver&#8217;s licence verification<\/li>\n<li>Citizenship verification<\/li>\n<li>SARS tax clearance verification<\/li>\n<li>Vehicle reports<\/li>\n<li>Public servant checks<\/li>\n<li>Work or asylum permits<\/li>\n<\/ul>\n<p>You submit the request in the platform, it is picked up for processing, and the verified report is returned once complete.<\/p>\n<p><strong>Important:<\/strong> Provide accurate details and a meaningful reference to reduce delays or rejection.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, or call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT.<\/p>","protected":false},"excerpt":{"rendered":"<p>When to use a Document Request A Document Request is used when a verification cannot be completed automatically in real time and needs manual processing or external confirmation. Examples of Document Requests Qualifications Employment references Criminal checks Psychometric assessments Driver&#8217;s licence verification Citizenship verification SARS tax clearance verification Vehicle reports Public servant checks Work or asylum permits You submit the request in the platform, it is picked up for processing, and the verified report is returned once complete. Important: Provide accurate details and a meaningful reference to reduce delays or rejection. Need help? Email support@kto.co.za or support@j-cred.co.za, or call +27 10 224 0589 during 9AM to 5PM CAT.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[20],"doc_tag":[],"class_list":["post-3760","docs","type-docs","status-publish","hentry","doc_category-document-requests"],"blocksy_meta":[],"year_month":"2026-07","word_count":110,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Document Requests","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/document-requests\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3760"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3760\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3760"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3760"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}