{"id":3762,"date":"2026-03-31T00:19:09","date_gmt":"2026-03-30T22:19:09","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/understanding-document-tracker-statuses\/"},"modified":"2026-03-31T00:19:09","modified_gmt":"2026-03-30T22:19:09","password":"","slug":"understanding-document-tracker-statuses","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/understanding-document-tracker-statuses\/","title":{"rendered":"Understanding Document Tracker Statuses"},"content":{"rendered":"<h2>What the Document Tracker shows<\/h2>\n<p>The Document Tracker helps you view and manage manual requests submitted through the platform.<\/p>\n<h2>Typical statuses<\/h2>\n<ul>\n<li>Open &#8211; the request has been submitted and is waiting to be processed<\/li>\n<li>In Progress &#8211; the request is actively being worked on<\/li>\n<li>Completed &#8211; the report is ready for viewing or download<\/li>\n<li>Rejected &#8211; the request could not be completed as submitted<\/li>\n<\/ul>\n<h2>What to do with each status<\/h2>\n<ul>\n<li>Open: check that the request was submitted correctly and allow normal processing time<\/li>\n<li>In Progress: monitor for completion and avoid duplicate submissions<\/li>\n<li>Completed: open or download the report<\/li>\n<li>Rejected: read the reason and correct the issue before resubmitting<\/li>\n<\/ul>\n<p><strong>Important:<\/strong> Client Admin users may have broader visibility across requests submitted by users in their organisation.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, or call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT.<\/p>","protected":false},"excerpt":{"rendered":"<p>What the Document Tracker shows The Document Tracker helps you view and manage manual requests submitted through the platform. Typical statuses Open &#8211; the request has been submitted and is waiting to be processed In Progress &#8211; the request is actively being worked on Completed &#8211; the report is ready for viewing or download Rejected &#8211; the request could not be completed as submitted What to do with each status Open: check that the request was submitted correctly and allow normal processing time In Progress: monitor for completion and avoid duplicate submissions Completed: open or download the report Rejected: read the reason and correct the issue before resubmitting Important: Client Admin users may have broader visibility across requests submitted by users in their organisation. Need help? Email support@kto.co.za or support@j-cred.co.za, or call +27 10 224 0589 during 9AM to 5PM CAT.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[20],"doc_tag":[],"class_list":["post-3762","docs","type-docs","status-publish","hentry","doc_category-document-requests"],"blocksy_meta":[],"year_month":"2026-07","word_count":143,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Document Requests","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/document-requests\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3762","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3762"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3762\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3762"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3762"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3762"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}