{"id":3769,"date":"2026-03-31T00:19:09","date_gmt":"2026-03-30T22:19:09","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/understanding-e-consent-statuses-and-reminders\/"},"modified":"2026-03-31T00:19:09","modified_gmt":"2026-03-30T22:19:09","password":"","slug":"understanding-e-consent-statuses-and-reminders","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/understanding-e-consent-statuses-and-reminders\/","title":{"rendered":"Understanding e-Consent Statuses and Reminders"},"content":{"rendered":"<h2>Where to view status<\/h2>\n<p>Use the e-Consent History page to monitor the current status of consent requests that have been sent.<\/p>\n<h2>Common statuses<\/h2>\n<ul>\n<li>Pending &#8211; the request has been sent and is awaiting candidate action<\/li>\n<li>Signed &#8211; the candidate accepted, signed, and submitted the consent<\/li>\n<li>Rejected &#8211; the candidate rejected the consent request<\/li>\n<\/ul>\n<h2>Helpful actions<\/h2>\n<ul>\n<li>Send a reminder when a request stays pending<\/li>\n<li>Download the signed copy when the status is Signed<\/li>\n<li>Review the result and next step when the status is Rejected<\/li>\n<\/ul>\n<p><strong>Important:<\/strong> Do not proceed with consent-required activity unless consent has been properly obtained.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, or call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT.<\/p>","protected":false},"excerpt":{"rendered":"<p>Where to view status Use the e-Consent History page to monitor the current status of consent requests that have been sent. Common statuses Pending &#8211; the request has been sent and is awaiting candidate action Signed &#8211; the candidate accepted, signed, and submitted the consent Rejected &#8211; the candidate rejected the consent request Helpful actions Send a reminder when a request stays pending Download the signed copy when the status is Signed Review the result and next step when the status is Rejected Important: Do not proceed with consent-required activity unless consent has been properly obtained. Need help? Email support@kto.co.za or support@j-cred.co.za, or call +27 10 224 0589 during 9AM to 5PM CAT.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[22],"doc_tag":[],"class_list":["post-3769","docs","type-docs","status-publish","hentry","doc_category-e-consent"],"blocksy_meta":[],"year_month":"2026-07","word_count":115,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"e-Consent","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/e-consent\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3769","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3769"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3769\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3769"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3769"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}