{"id":3774,"date":"2026-03-31T00:19:09","date_gmt":"2026-03-30T22:19:09","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/client-administrator-quick-start-guide\/"},"modified":"2026-03-31T00:19:09","modified_gmt":"2026-03-30T22:19:09","password":"","slug":"client-administrator-quick-start-guide","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/client-administrator-quick-start-guide\/","title":{"rendered":"Client Administrator Quick Start Guide"},"content":{"rendered":"<h2>Your role as a client administrator<\/h2>\n<p>Client administrators help set the tone for good usage inside the organisation. During rollout and day-to-day operations, strong admin discipline reduces confusion and makes support faster.<\/p>\n<h2>Your first five actions<\/h2>\n<ol>\n<li>Confirm who should have access.<\/li>\n<li>Check that users are aligned to the correct services and workflows.<\/li>\n<li>Make sure your team understands purpose, reference, consent, and Search ID discipline.<\/li>\n<li>Guide users on where to get help.<\/li>\n<li>Encourage clean internal records from the start.<\/li>\n<\/ol>\n<h2>What to watch<\/h2>\n<ul>\n<li>Repeated rejected requests<\/li>\n<li>Searches being run without clear references<\/li>\n<li>Questions about purpose or consent<\/li>\n<li>Requests staying open for longer than expected<\/li>\n<li>Users sharing access or using weak security habits<\/li>\n<\/ul>\n<p><strong>Important:<\/strong> Client Admin users may have broader visibility across certain request types, including document requests submitted by users in the same organisation.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, or call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT.<\/p>","protected":false},"excerpt":{"rendered":"<p>Your role as a client administrator Client administrators help set the tone for good usage inside the organisation. During rollout and day-to-day operations, strong admin discipline reduces confusion and makes support faster. Your first five actions Confirm who should have access. Check that users are aligned to the correct services and workflows. Make sure your team understands purpose, reference, consent, and Search ID discipline. Guide users on where to get help. Encourage clean internal records from the start. What to watch Repeated rejected requests Searches being run without clear references Questions about purpose or consent Requests staying open for longer than expected Users sharing access or using weak security habits Important: Client Admin users may have broader visibility across certain request types, including document requests submitted by users in the same organisation. Need help? Email support@kto.co.za or support@j-cred.co.za, or call +27 10 224 0589 during 9AM to 5PM CAT.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[25],"doc_tag":[],"class_list":["post-3774","docs","type-docs","status-publish","hentry","doc_category-getting-started"],"blocksy_meta":[],"year_month":"2026-07","word_count":151,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Getting Started","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/getting-started\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3774"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3774\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3774"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3774"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}