{"id":3787,"date":"2026-03-31T00:57:16","date_gmt":"2026-03-30T22:57:16","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/what-approved-and-onboarded-means\/"},"modified":"2026-03-31T00:57:16","modified_gmt":"2026-03-30T22:57:16","password":"","slug":"what-approved-and-onboarded-means","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/what-approved-and-onboarded-means\/","title":{"rendered":"What Approved and Onboarded Means"},"content":{"rendered":"<p>J-Cred is not a public sign-up platform. Users are added through an approval and onboarding process before they can register and sign in.<\/p>\n<h2>What this usually means<\/h2>\n<ul>\n<li>Your organisation has been approved to use specific services.<\/li>\n<li>Your user profile has been created with a role and permitted access level.<\/li>\n<li>You should receive onboarding communication with instructions for registration or password setup.<\/li>\n<li>Some search types may only become available after administrator approval or training.<\/li>\n<\/ul>\n<p><strong>Important:<\/strong> If you believe you should have access but you have not received onboarding communication, contact your client administrator or support.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>J-Cred is not a public sign-up platform. Users are added through an approval and onboarding process before they can register and sign in. What this usually means Your organisation has been approved to use specific services. Your user profile has been created with a role and permitted access level. You should receive onboarding communication with instructions for registration or password setup. Some search types may only become available after administrator approval or training. Important: If you believe you should have access but you have not received onboarding communication, contact your client administrator or support. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[25],"doc_tag":[],"class_list":["post-3787","docs","type-docs","status-publish","hentry","doc_category-getting-started"],"blocksy_meta":[],"year_month":"2026-07","word_count":127,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Getting Started","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/getting-started\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3787","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3787"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3787\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3787"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3787"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}