{"id":3788,"date":"2026-03-31T00:57:17","date_gmt":"2026-03-30T22:57:17","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/how-to-prepare-your-team-before-they-use-j-cred\/"},"modified":"2026-03-31T00:57:17","modified_gmt":"2026-03-30T22:57:17","password":"","slug":"how-to-prepare-your-team-before-they-use-j-cred","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/how-to-prepare-your-team-before-they-use-j-cred\/","title":{"rendered":"How to Prepare Your Team Before They Use J-Cred"},"content":{"rendered":"<p>A good rollout starts before people begin clicking through the platform. Teams work better when access, purpose, and support expectations are already clear.<\/p>\n<h2>What to prepare<\/h2>\n<ul>\n<li>Identify which users need access and what they are expected to do.<\/li>\n<li>Decide who in your team will act as the first internal point of contact for questions.<\/li>\n<li>Agree on how internal references or case numbers will be captured consistently.<\/li>\n<li>Remind users that consent must be obtained where required and linked to the relevant record.<\/li>\n<li>Explain that older reports may not remain viewable in the portal, so Search IDs and references should be kept properly.<\/li>\n<\/ul>\n<p><strong>Best practice:<\/strong> The stronger your internal readiness, the fewer support issues you create for yourself later.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>A good rollout starts before people begin clicking through the platform. Teams work better when access, purpose, and support expectations are already clear. What to prepare Identify which users need access and what they are expected to do. Decide who in your team will act as the first internal point of contact for questions. Agree on how internal references or case numbers will be captured consistently. Remind users that consent must be obtained where required and linked to the relevant record. Explain that older reports may not remain viewable in the portal, so Search IDs and references should be kept properly. Best practice: The stronger your internal readiness, the fewer support issues you create for yourself later. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[25],"doc_tag":[],"class_list":["post-3788","docs","type-docs","status-publish","hentry","doc_category-getting-started"],"blocksy_meta":[],"year_month":"2026-05","word_count":150,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Getting Started","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/getting-started\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3788"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3788\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3788"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3788"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}