{"id":3789,"date":"2026-03-31T00:57:17","date_gmt":"2026-03-30T22:57:17","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/common-login-problems-and-how-to-fix-them\/"},"modified":"2026-03-31T00:57:17","modified_gmt":"2026-03-30T22:57:17","password":"","slug":"common-login-problems-and-how-to-fix-them","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/common-login-problems-and-how-to-fix-them\/","title":{"rendered":"Common Login Problems and How to Fix Them"},"content":{"rendered":"<p>Most login problems are simple and can be resolved quickly with a few checks.<\/p>\n<h2>Check these first<\/h2>\n<ul>\n<li>Make sure you are using the email address that was registered during onboarding.<\/li>\n<li>Check that Caps Lock is off before entering your password.<\/li>\n<li>Use the password reset flow if you are not sure that your password is correct.<\/li>\n<li>Try signing in again in a fresh browser tab or incognito window.<\/li>\n<li>Clear browser cache and cookies if the page is not behaving normally.<\/li>\n<\/ul>\n<p><strong>Security:<\/strong> Use your own account only and never share login details with another user.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>Most login problems are simple and can be resolved quickly with a few checks. Check these first Make sure you are using the email address that was registered during onboarding. Check that Caps Lock is off before entering your password. Use the password reset flow if you are not sure that your password is correct. Try signing in again in a fresh browser tab or incognito window. Clear browser cache and cookies if the page is not behaving normally. Security: Use your own account only and never share login details with another user. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[17],"doc_tag":[],"class_list":["post-3789","docs","type-docs","status-publish","hentry","doc_category-account-access"],"blocksy_meta":[],"year_month":"2026-07","word_count":126,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Account Access","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/account-access\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3789"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3789\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3789"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3789"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}