{"id":3791,"date":"2026-03-31T00:57:17","date_gmt":"2026-03-30T22:57:17","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/what-to-do-if-you-see-invalid-credentials\/"},"modified":"2026-03-31T00:57:17","modified_gmt":"2026-03-30T22:57:17","password":"","slug":"what-to-do-if-you-see-invalid-credentials","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/what-to-do-if-you-see-invalid-credentials\/","title":{"rendered":"What to Do If You See Invalid Credentials"},"content":{"rendered":"<p>The &#8220;invalid credentials&#8221; message usually means the email or password does not match the active account details on record.<\/p>\n<h2>How to respond<\/h2>\n<ul>\n<li>Re-enter your email address carefully and remove any extra spaces.<\/li>\n<li>Check that you are using the correct password and not an older one.<\/li>\n<li>Use the Forgot Password option if you are unsure.<\/li>\n<li>Confirm that you are using the correct email address for this account.<\/li>\n<li>Contact support if the problem continues after a password reset.<\/li>\n<\/ul>\n<p><strong>Do not:<\/strong> Keep trying random passwords repeatedly. It wastes time and can create unnecessary account confusion.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>The &#8220;invalid credentials&#8221; message usually means the email or password does not match the active account details on record. How to respond Re-enter your email address carefully and remove any extra spaces. Check that you are using the correct password and not an older one. Use the Forgot Password option if you are unsure. Confirm that you are using the correct email address for this account. Contact support if the problem continues after a password reset. Do not: Keep trying random passwords repeatedly. It wastes time and can create unnecessary account confusion. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[17],"doc_tag":[],"class_list":["post-3791","docs","type-docs","status-publish","hentry","doc_category-account-access"],"blocksy_meta":[],"year_month":"2026-07","word_count":125,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Account Access","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/account-access\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3791","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3791"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3791\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3791"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3791"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}