{"id":3795,"date":"2026-03-31T00:57:17","date_gmt":"2026-03-30T22:57:17","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/why-your-internal-reference-matters\/"},"modified":"2026-03-31T00:57:17","modified_gmt":"2026-03-30T22:57:17","password":"","slug":"why-your-internal-reference-matters","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/why-your-internal-reference-matters\/","title":{"rendered":"Why Your Internal Reference Matters"},"content":{"rendered":"<p>Your internal reference or case number is one of the most important pieces of information you enter into J-Cred. It explains why the search or request was performed and helps your organisation trace it later.<\/p>\n<h2>Why it matters<\/h2>\n<ul>\n<li>It supports audit and compliance requirements.<\/li>\n<li>It helps support trace your issue more quickly.<\/li>\n<li>It allows your organisation to connect platform activity to internal cases or files.<\/li>\n<li>It becomes even more useful when kept together with the Search ID.<\/li>\n<\/ul>\n<p><strong>Best practice:<\/strong> Use meaningful references, not vague notes. A clear reference will help months later when someone asks why a search was run.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>Your internal reference or case number is one of the most important pieces of information you enter into J-Cred. It explains why the search or request was performed and helps your organisation trace it later. Why it matters It supports audit and compliance requirements. It helps support trace your issue more quickly. It allows your organisation to connect platform activity to internal cases or files. It becomes even more useful when kept together with the Search ID. Best practice: Use meaningful references, not vague notes. A clear reference will help months later when someone asks why a search was run. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[18],"doc_tag":[],"class_list":["post-3795","docs","type-docs","status-publish","hentry","doc_category-platform-basics"],"blocksy_meta":[],"year_month":"2026-07","word_count":133,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Platform Basics","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/platform-basics\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3795"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3795\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3795"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3795"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}