Older reports may no longer remain viewable in the portal after a period of time. When that happens, the right approach is to re-run the search using the same correct criteria and internal reference discipline.<\/p>\n
Important:<\/strong> Re-running is for valid business need and traceability, not to work around dispute or consent rules.<\/p>\n Need help?<\/strong> Email support@kto.co.za<\/a> or support@j-cred.co.za<\/a>, call +27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":" Older reports may no longer remain viewable in the portal after a period of time. When that happens, the right approach is to re-run the search using the same correct criteria and internal reference discipline. How to do it well Go to the relevant search type in the side navigation. Use the correct search criteria again. Enter an internal reference that clearly reflects the current business case. Retain the new Search ID for the new search event. Do not re-run a search casually if the original information is under dispute or requires review. Important: Re-running is for valid business need and traceability, not to work around dispute or consent rules. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[18],"doc_tag":[],"class_list":["post-3799","docs","type-docs","status-publish","hentry","doc_category-platform-basics"],"blocksy_meta":[],"year_month":"2026-07","word_count":143,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Platform Basics","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/platform-basics\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3799"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3799\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3799"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3799"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}