{"id":3806,"date":"2026-03-31T00:57:18","date_gmt":"2026-03-30T22:57:18","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/why-a-document-request-may-be-rejected\/"},"modified":"2026-03-31T00:57:18","modified_gmt":"2026-03-30T22:57:18","password":"","slug":"why-a-document-request-may-be-rejected","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/why-a-document-request-may-be-rejected\/","title":{"rendered":"Why a Document Request May Be Rejected"},"content":{"rendered":"<p>A rejected document request usually means the information supplied was not sufficient, valid, or aligned to the request type.<\/p>\n<h2>Common reasons<\/h2>\n<ul>\n<li>Incorrect or incomplete subject details<\/li>\n<li>Wrong request type selected<\/li>\n<li>Missing information needed to process the request<\/li>\n<li>Consent-related requirements not being met where applicable<\/li>\n<li>The information supplied not matching the intended verification route<\/li>\n<\/ul>\n<p><strong>What to do next:<\/strong> Read the rejection reason carefully, correct the issue, and submit again only when the information is ready.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>A rejected document request usually means the information supplied was not sufficient, valid, or aligned to the request type. Common reasons Incorrect or incomplete subject details Wrong request type selected Missing information needed to process the request Consent-related requirements not being met where applicable The information supplied not matching the intended verification route What to do next: Read the rejection reason carefully, correct the issue, and submit again only when the information is ready. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[20],"doc_tag":[],"class_list":["post-3806","docs","type-docs","status-publish","hentry","doc_category-document-requests"],"blocksy_meta":[],"year_month":"2026-07","word_count":107,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Document Requests","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/document-requests\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3806","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3806"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3806\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3806"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3806"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3806"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}