{"id":3807,"date":"2026-03-31T00:57:18","date_gmt":"2026-03-30T22:57:18","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/what-to-do-if-a-document-request-stays-open-or-in-progress\/"},"modified":"2026-03-31T00:57:18","modified_gmt":"2026-03-30T22:57:18","password":"","slug":"what-to-do-if-a-document-request-stays-open-or-in-progress","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/what-to-do-if-a-document-request-stays-open-or-in-progress\/","title":{"rendered":"What to Do If a Document Request Stays Open or In Progress"},"content":{"rendered":"<p>Some document requests take longer because they depend on manual handling or third-party response times. A request remaining Open or In Progress for a time does not always mean it has been ignored.<\/p>\n<h2>A sensible response<\/h2>\n<ul>\n<li>Check that the request type and subject details were entered correctly.<\/li>\n<li>Review whether the request depends on an institution, external party, or manual process.<\/li>\n<li>Keep your internal reference and any request identifiers ready.<\/li>\n<li>Contact support if the delay appears unusual or if you need a progress update.<\/li>\n<\/ul>\n<p><strong>Tip:<\/strong> Support can often assist faster when you provide the request context clearly rather than saying only that it is delayed.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>Some document requests take longer because they depend on manual handling or third-party response times. A request remaining Open or In Progress for a time does not always mean it has been ignored. A sensible response Check that the request type and subject details were entered correctly. Review whether the request depends on an institution, external party, or manual process. Keep your internal reference and any request identifiers ready. Contact support if the delay appears unusual or if you need a progress update. Tip: Support can often assist faster when you provide the request context clearly rather than saying only that it is delayed. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[20],"doc_tag":[],"class_list":["post-3807","docs","type-docs","status-publish","hentry","doc_category-document-requests"],"blocksy_meta":[],"year_month":"2026-07","word_count":137,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Document Requests","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/document-requests\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3807"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3807\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3807"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3807"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}