{"id":3808,"date":"2026-03-31T00:57:18","date_gmt":"2026-03-30T22:57:18","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/how-client-admins-can-use-the-document-tracker-better\/"},"modified":"2026-03-31T00:57:18","modified_gmt":"2026-03-30T22:57:18","password":"","slug":"how-client-admins-can-use-the-document-tracker-better","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/how-client-admins-can-use-the-document-tracker-better\/","title":{"rendered":"How Client Admins Can Use the Document Tracker Better"},"content":{"rendered":"<p>Client administrators often have wider visibility than standard users, which makes the Document Tracker a useful coordination tool.<\/p>\n<h2>How admins can use it well<\/h2>\n<ul>\n<li>Monitor all requests across the organisation, not only individual submissions.<\/li>\n<li>Spot requests that remain Open or In Progress for longer than expected.<\/li>\n<li>Help users improve how they label references and submit details.<\/li>\n<li>Reduce duplicate requests by checking the tracker before a team member resubmits.<\/li>\n<li>Use tracker visibility to support internal reporting and follow-up.<\/li>\n<\/ul>\n<p><strong>Best practice:<\/strong> A strong client admin uses the tracker to improve coordination, not only to check status.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>Client administrators often have wider visibility than standard users, which makes the Document Tracker a useful coordination tool. How admins can use it well Monitor all requests across the organisation, not only individual submissions. Spot requests that remain Open or In Progress for longer than expected. Help users improve how they label references and submit details. Reduce duplicate requests by checking the tracker before a team member resubmits. Use tracker visibility to support internal reporting and follow-up. Best practice: A strong client admin uses the tracker to improve coordination, not only to check status. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[20],"doc_tag":[],"class_list":["post-3808","docs","type-docs","status-publish","hentry","doc_category-document-requests"],"blocksy_meta":[],"year_month":"2026-07","word_count":127,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Document Requests","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/document-requests\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3808"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3808\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3808"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3808"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}