{"id":3810,"date":"2026-03-31T00:57:18","date_gmt":"2026-03-30T22:57:18","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/common-reasons-a-multi-search-may-fail-or-be-rejected\/"},"modified":"2026-03-31T00:57:18","modified_gmt":"2026-03-30T22:57:18","password":"","slug":"common-reasons-a-multi-search-may-fail-or-be-rejected","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/common-reasons-a-multi-search-may-fail-or-be-rejected\/","title":{"rendered":"Common Reasons a Multi-Search May Fail or Be Rejected"},"content":{"rendered":"<p>A Multi-Search can fail in full or in part for the same kinds of reasons that affect individual searches: incorrect data, invalid combinations, or incomplete information.<\/p>\n<h2>Common reasons<\/h2>\n<ul>\n<li>Incorrect ID number or identity details<\/li>\n<li>A selected search within the batch requiring information that was not provided<\/li>\n<li>A manual or downstream search not completing successfully<\/li>\n<li>A consent or purpose issue affecting one of the checks<\/li>\n<li>A search-specific rejection inside the overall batch<\/li>\n<\/ul>\n<p><strong>Tip:<\/strong> If several items fail, review the common subject details first before retrying one by one.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>A Multi-Search can fail in full or in part for the same kinds of reasons that affect individual searches: incorrect data, invalid combinations, or incomplete information. Common reasons Incorrect ID number or identity details A selected search within the batch requiring information that was not provided A manual or downstream search not completing successfully A consent or purpose issue affecting one of the checks A search-specific rejection inside the overall batch Tip: If several items fail, review the common subject details first before retrying one by one. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[21],"doc_tag":[],"class_list":["post-3810","docs","type-docs","status-publish","hentry","doc_category-multi-search"],"blocksy_meta":[],"year_month":"2026-07","word_count":120,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Multi-Search","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/multi-search\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3810","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3810"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3810\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3810"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3810"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}