{"id":3814,"date":"2026-03-31T00:57:18","date_gmt":"2026-03-30T22:57:18","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/why-a-candidate-may-reject-e-consent\/"},"modified":"2026-03-31T00:57:18","modified_gmt":"2026-03-30T22:57:18","password":"","slug":"why-a-candidate-may-reject-e-consent","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/why-a-candidate-may-reject-e-consent\/","title":{"rendered":"Why a Candidate May Reject e-Consent"},"content":{"rendered":"<p>A rejected e-Consent does not always mean the process has failed permanently. It often means the candidate is unsure, disagrees with the listed checks, or needs clarification.<\/p>\n<h2>Common reasons for rejection<\/h2>\n<ul>\n<li>The candidate does not understand why the checks are being requested.<\/li>\n<li>The candidate believes the details are incorrect.<\/li>\n<li>The candidate is not ready to proceed yet.<\/li>\n<li>The candidate does not agree with one or more of the listed checks.<\/li>\n<\/ul>\n<p><strong>What to do next:<\/strong> Review the reason if one was provided, clarify the process with the candidate, and only resend when the issue has been addressed.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>A rejected e-Consent does not always mean the process has failed permanently. It often means the candidate is unsure, disagrees with the listed checks, or needs clarification. Common reasons for rejection The candidate does not understand why the checks are being requested. The candidate believes the details are incorrect. The candidate is not ready to proceed yet. The candidate does not agree with one or more of the listed checks. What to do next: Review the reason if one was provided, clarify the process with the candidate, and only resend when the issue has been addressed. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[22],"doc_tag":[],"class_list":["post-3814","docs","type-docs","status-publish","hentry","doc_category-e-consent"],"blocksy_meta":[],"year_month":"2026-07","word_count":129,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"e-Consent","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/e-consent\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3814"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3814\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3814"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3814"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}