{"id":3817,"date":"2026-03-31T00:57:18","date_gmt":"2026-03-30T22:57:18","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/when-consent-records-must-be-kept\/"},"modified":"2026-03-31T00:57:18","modified_gmt":"2026-03-30T22:57:18","password":"","slug":"when-consent-records-must-be-kept","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/when-consent-records-must-be-kept\/","title":{"rendered":"When Consent Records Must Be Kept"},"content":{"rendered":"<p>Where consent is required for a check or purpose, the consent record must not be treated as a temporary formality. It should be retained and linked properly to the relevant record.<\/p>\n<h2>What good practice looks like<\/h2>\n<ul>\n<li>Consent is obtained before the relevant search proceeds.<\/li>\n<li>Consent is linkable to the Search ID and internal reference.<\/li>\n<li>Consent details are clear enough to support audit and compliance review.<\/li>\n<li>Teams know which checks require consent and which do not.<\/li>\n<\/ul>\n<p><strong>Important:<\/strong> Searches that need consent should not be treated as if consent were optional or implied.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>Where consent is required for a check or purpose, the consent record must not be treated as a temporary formality. It should be retained and linked properly to the relevant record. What good practice looks like Consent is obtained before the relevant search proceeds. Consent is linkable to the Search ID and internal reference. Consent details are clear enough to support audit and compliance review. Teams know which checks require consent and which do not. Important: Searches that need consent should not be treated as if consent were optional or implied. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[23],"doc_tag":[],"class_list":["post-3817","docs","type-docs","status-publish","hentry","doc_category-compliance-and-responsible-use"],"blocksy_meta":[],"year_month":"2026-05","word_count":124,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Compliance &amp; Responsible Use","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/compliance-and-responsible-use\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3817"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3817\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3817"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3817"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}