{"id":3823,"date":"2026-03-31T00:57:19","date_gmt":"2026-03-30T22:57:19","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/what-information-to-include-when-contacting-support\/"},"modified":"2026-03-31T00:57:19","modified_gmt":"2026-03-30T22:57:19","password":"","slug":"what-information-to-include-when-contacting-support","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/what-information-to-include-when-contacting-support\/","title":{"rendered":"What Information to Include When Contacting Support"},"content":{"rendered":"<p>Support works best when the request is clear and traceable. A vague message such as &#8220;it is not working&#8221; often slows the process down.<\/p>\n<h2>Include these details<\/h2>\n<ul>\n<li>Your organisation name<\/li>\n<li>Your primary contact details<\/li>\n<li>Your user email address<\/li>\n<li>Search ID where applicable<\/li>\n<li>Internal reference or case number<\/li>\n<li>The selected purpose where relevant<\/li>\n<li>A short description of the issue<\/li>\n<li>Screenshots where useful<\/li>\n<\/ul>\n<p><strong>Tip:<\/strong> The more specific your request, the easier it is for support to assist quickly.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>Support works best when the request is clear and traceable. A vague message such as &#8220;it is not working&#8221; often slows the process down. Include these details Your organisation name Your primary contact details Your user email address Search ID where applicable Internal reference or case number The selected purpose where relevant A short description of the issue Screenshots where useful Tip: The more specific your request, the easier it is for support to assist quickly. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[24],"doc_tag":[],"class_list":["post-3823","docs","type-docs","status-publish","hentry","doc_category-support-and-troubleshooting"],"blocksy_meta":[],"year_month":"2026-07","word_count":109,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Support &amp; Troubleshooting","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/support-and-troubleshooting\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3823"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3823\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3823"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3823"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}