{"id":3824,"date":"2026-03-31T00:57:19","date_gmt":"2026-03-30T22:57:19","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/understanding-response-times-and-updates\/"},"modified":"2026-03-31T00:57:19","modified_gmt":"2026-03-30T22:57:19","password":"","slug":"understanding-response-times-and-updates","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/understanding-response-times-and-updates\/","title":{"rendered":"Understanding Response Times and Updates"},"content":{"rendered":"<p>J-Cred aims to acknowledge requests promptly and provide updates, but actual turnaround time can vary depending on what type of help or request is involved.<\/p>\n<h2>What affects timing<\/h2>\n<ul>\n<li>Whether the request involves a real-time workflow or a manual\/document process<\/li>\n<li>Whether the issue depends on a third-party confirmation<\/li>\n<li>How complete and clear the original support request was<\/li>\n<li>What your contract or service agreement provides for that request type<\/li>\n<\/ul>\n<p><strong>Important:<\/strong> Where a third-party confirmation is required, expected timelines may be advised separately.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>J-Cred aims to acknowledge requests promptly and provide updates, but actual turnaround time can vary depending on what type of help or request is involved. What affects timing Whether the request involves a real-time workflow or a manual\/document process Whether the issue depends on a third-party confirmation How complete and clear the original support request was What your contract or service agreement provides for that request type Important: Where a third-party confirmation is required, expected timelines may be advised separately. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[24],"doc_tag":[],"class_list":["post-3824","docs","type-docs","status-publish","hentry","doc_category-support-and-troubleshooting"],"blocksy_meta":[],"year_month":"2026-07","word_count":114,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Support &amp; Troubleshooting","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/support-and-troubleshooting\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3824"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3824\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3824"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3824"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}