{"id":3827,"date":"2026-03-31T00:57:19","date_gmt":"2026-03-30T22:57:19","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/what-challenged-information-means\/"},"modified":"2026-03-31T00:57:19","modified_gmt":"2026-03-30T22:57:19","password":"","slug":"what-challenged-information-means","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/what-challenged-information-means\/","title":{"rendered":"What Challenged Information Means"},"content":{"rendered":"<p>Challenged information refers to information that a consumer disputes as incorrect. In these cases, the information should not simply be treated as settled or confirmed.<\/p>\n<h2>What this means in practice<\/h2>\n<ul>\n<li>Do not treat the disputed information as final.<\/li>\n<li>Log a dispute or support request properly.<\/li>\n<li>Include the Search ID and internal reference.<\/li>\n<li>Be ready to provide supporting documentation if requested.<\/li>\n<li>Wait for the review process rather than trying to force certainty yourself.<\/li>\n<\/ul>\n<p><strong>Important:<\/strong> Disputed items may be treated as under investigation while they are being resolved.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>Challenged information refers to information that a consumer disputes as incorrect. In these cases, the information should not simply be treated as settled or confirmed. What this means in practice Do not treat the disputed information as final. Log a dispute or support request properly. Include the Search ID and internal reference. Be ready to provide supporting documentation if requested. Wait for the review process rather than trying to force certainty yourself. Important: Disputed items may be treated as under investigation while they are being resolved. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[24],"doc_tag":[],"class_list":["post-3827","docs","type-docs","status-publish","hentry","doc_category-support-and-troubleshooting"],"blocksy_meta":[],"year_month":"2026-05","word_count":119,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Support &amp; Troubleshooting","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/support-and-troubleshooting\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3827"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3827\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3827"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3827"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}