{"id":3828,"date":"2026-03-31T00:57:19","date_gmt":"2026-03-30T22:57:19","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/why-you-should-not-work-around-a-dispute-by-re-running-a-search\/"},"modified":"2026-03-31T00:57:19","modified_gmt":"2026-03-30T22:57:19","password":"","slug":"why-you-should-not-work-around-a-dispute-by-re-running-a-search","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/why-you-should-not-work-around-a-dispute-by-re-running-a-search\/","title":{"rendered":"Why You Should Not Work Around a Dispute by Re-Running a Search"},"content":{"rendered":"<p>If information is under dispute, re-running the same search is not an acceptable shortcut around the review process.<\/p>\n<h2>Why this matters<\/h2>\n<ul>\n<li>It does not resolve the underlying dispute.<\/li>\n<li>It can create the false impression that repeated searching equals confirmation.<\/li>\n<li>It weakens the proper handling of challenged information.<\/li>\n<li>It may create unnecessary compliance and support problems.<\/li>\n<\/ul>\n<p><strong>Correct approach:<\/strong> Use the dispute and support path, not repeated re-searching, when accuracy is being challenged.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>If information is under dispute, re-running the same search is not an acceptable shortcut around the review process. Why this matters It does not resolve the underlying dispute. It can create the false impression that repeated searching equals confirmation. It weakens the proper handling of challenged information. It may create unnecessary compliance and support problems. Correct approach: Use the dispute and support path, not repeated re-searching, when accuracy is being challenged. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[24],"doc_tag":[],"class_list":["post-3828","docs","type-docs","status-publish","hentry","doc_category-support-and-troubleshooting"],"blocksy_meta":[],"year_month":"2026-07","word_count":104,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Support &amp; Troubleshooting","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/support-and-troubleshooting\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3828"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3828\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3828"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3828"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}