{"id":3829,"date":"2026-03-31T00:57:20","date_gmt":"2026-03-30T22:57:20","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/j-cred-terms-you-should-know\/"},"modified":"2026-03-31T00:57:20","modified_gmt":"2026-03-30T22:57:20","password":"","slug":"j-cred-terms-you-should-know","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/j-cred-terms-you-should-know\/","title":{"rendered":"J-Cred Terms You Should Know"},"content":{"rendered":"<p>A few key terms appear again and again in J-Cred. Understanding them makes the platform easier to use correctly.<\/p>\n<h2>Core terms<\/h2>\n<ul>\n<li>Search ID: the unique identifier for a search.<\/li>\n<li>Reference \/ Case Number: your organisation&#8217;s internal reason or case label for the activity.<\/li>\n<li>Prescribed Purpose: the reason the search is being performed.<\/li>\n<li>Real-time search: a search that returns immediately after submission.<\/li>\n<li>Manual or document request: a request that requires manual processing or external confirmation.<\/li>\n<li>e-Consent: a digital workflow that allows a candidate to review and sign consent.<\/li>\n<li>Dispute \/ challenged information: information a consumer believes is incorrect and that should not be treated as confirmed while under review.<\/li>\n<\/ul>\n<p><strong>Tip:<\/strong> Teaching these terms to new users early reduces avoidable confusion later.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>A few key terms appear again and again in J-Cred. Understanding them makes the platform easier to use correctly. Core terms Search ID: the unique identifier for a search. Reference \/ Case Number: your organisation&#8217;s internal reason or case label for the activity. Prescribed Purpose: the reason the search is being performed. Real-time search: a search that returns immediately after submission. Manual or document request: a request that requires manual processing or external confirmation. e-Consent: a digital workflow that allows a candidate to review and sign consent. Dispute \/ challenged information: information a consumer believes is incorrect and that should not be treated as confirmed while under review. Tip: Teaching these terms to new users early reduces avoidable confusion later. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[26],"doc_tag":[],"class_list":["post-3829","docs","type-docs","status-publish","hentry","doc_category-glossary-admin"],"blocksy_meta":[],"year_month":"2026-06","word_count":151,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Glossary &amp; Admin","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/glossary-admin\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3829"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3829\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3829"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3829"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}