{"id":3830,"date":"2026-03-31T00:57:20","date_gmt":"2026-03-30T22:57:20","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/client-admin-handover-checklist\/"},"modified":"2026-03-31T00:57:20","modified_gmt":"2026-03-30T22:57:20","password":"","slug":"client-admin-handover-checklist","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/client-admin-handover-checklist\/","title":{"rendered":"Client Admin Handover Checklist"},"content":{"rendered":"<p>When a new client administrator takes over responsibility for J-Cred, a short handover checklist can prevent a lot of confusion.<\/p>\n<h2>Recommended handover points<\/h2>\n<ul>\n<li>Which users currently have access<\/li>\n<li>Which services are approved for the organisation<\/li>\n<li>What internal reference rules the team uses<\/li>\n<li>Which workflows the team uses most often<\/li>\n<li>How support requests are usually escalated<\/li>\n<li>What recurring issues or delays the team has already encountered<\/li>\n<li>Who the internal decision-maker is for disputes and complaints<\/li>\n<\/ul>\n<p><strong>Best practice:<\/strong> Do not hand over only credentials. Hand over working context.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>When a new client administrator takes over responsibility for J-Cred, a short handover checklist can prevent a lot of confusion. Recommended handover points Which users currently have access Which services are approved for the organisation What internal reference rules the team uses Which workflows the team uses most often How support requests are usually escalated What recurring issues or delays the team has already encountered Who the internal decision-maker is for disputes and complaints Best practice: Do not hand over only credentials. Hand over working context. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[26],"doc_tag":[],"class_list":["post-3830","docs","type-docs","status-publish","hentry","doc_category-glossary-admin"],"blocksy_meta":[],"year_month":"2026-05","word_count":119,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Glossary &amp; Admin","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/glossary-admin\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3830","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3830"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3830\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3830"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3830"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}