{"id":3832,"date":"2026-03-31T00:57:20","date_gmt":"2026-03-30T22:57:20","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/why-search-ids-matter-even-when-a-report-looks-fine\/"},"modified":"2026-03-31T00:57:20","modified_gmt":"2026-03-30T22:57:20","password":"","slug":"why-search-ids-matter-even-when-a-report-looks-fine","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/why-search-ids-matter-even-when-a-report-looks-fine\/","title":{"rendered":"Why Search IDs Matter Even When a Report Looks Fine"},"content":{"rendered":"<p>A report may look fine today and still need to be traced later. Search IDs matter even when nothing appears to be wrong because they support follow-up, audits, support, and dispute handling.<\/p>\n<h2>Keep the Search ID because<\/h2>\n<ul>\n<li>Older reports may not remain visible in the portal.<\/li>\n<li>Support can often trace an issue faster with the Search ID.<\/li>\n<li>Your internal team may need to explain why the search was done later.<\/li>\n<li>It forms part of a stronger audit trail when paired with the internal reference.<\/li>\n<\/ul>\n<p><strong>Tip:<\/strong> Treat the Search ID as a normal record, not as something to remember only when there is a problem.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>A report may look fine today and still need to be traced later. Search IDs matter even when nothing appears to be wrong because they support follow-up, audits, support, and dispute handling. Keep the Search ID because Older reports may not remain visible in the portal. Support can often trace an issue faster with the Search ID. Your internal team may need to explain why the search was done later. It forms part of a stronger audit trail when paired with the internal reference. Tip: Treat the Search ID as a normal record, not as something to remember only when there is a problem. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[18],"doc_tag":[],"class_list":["post-3832","docs","type-docs","status-publish","hentry","doc_category-platform-basics"],"blocksy_meta":[],"year_month":"2026-05","word_count":137,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Platform Basics","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/platform-basics\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3832","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3832"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3832\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3832"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3832"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3832"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}